1. Introduction
AutoMinds Technologies ("we", "our", or "us") respects your privacy and is fully committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or use our AI Voice Assistant services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. HIPAA Compliance
Because our services interact with patients and medical/dental clinics, we adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) processed by our AI is encrypted in transit and at rest. We execute Business Associate Agreements (BAAs) with all of our healthcare practice clients to ensure full legal compliance and data protection standards.
3. Information We Collect
We only collect the information necessary to successfully book appointments and manage front-desk operations on your behalf. This may include:
- Personal details provided by callers (e.g., Name, Date of Birth).
- Contact information (e.g., Phone Numbers, Email Addresses).
- Insurance information explicitly provided during the call (e.g., Member IDs, Provider names).
- Transcripts and audio recordings of calls (retained strictly according to the clinic's data retention policies and HIPAA requirements).
4. How We Use Your Information
We use the information we collect to:
- Fulfill the core service of scheduling, rescheduling, or canceling appointments in your practice management system.
- Verify insurance coverage through secure integrations.
- Train and improve our AI models (only using anonymized, de-identified data in compliance with HIPAA Safe Harbor protocols).
- Provide customer support to clinic administrators.
5. Data Security
We have implemented state-of-the-art security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure, SOC-2 compliant servers behind enterprise-grade firewalls.
6. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact our Data Protection Officer at: privacy@autominds.com.